Privacy Policy

Introduction

MINEO Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, purchase our products, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: Information that identifies you as an individual, such as your name, postal address, email address, telephone number, and payment information.
• Device Information: Information about your MINEO LivAI26 device, including its unique identifiers, firmware version, performance metrics, and configuration settings.
• Mining Activity: Information about your mining activity, including hash rates, pool connections, and wallet addresses.
• Usage Data: Information about how you use our website, mobile application, and other services, including IP addresses, browser type, pages viewed, time spent on pages, and other analytical data.
• Communications: Records of your communications with us, including support requests, feedback, and survey responses.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our products and services
• Process transactions and send related information, including confirmations, invoices, and shipping updates
• Provide customer support and respond to your inquiries
• Deliver firmware updates and security patches to your MINEO LivAI26 device
• Optimize your mining performance through algorithmic improvements
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as payment processors, shipping companies, and cloud storage providers.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of MINEO Technologies, our customers, or others.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include:

• Encrypting sensitive information using secure socket layer (SSL) technology
• Storing personal information on secured servers behind firewalls
• Restricting access to personal information to employees, contractors, and agents who need to know that information
• Conducting regular security assessments and penetration testing
• Implementing authentication mechanisms for accessing MINEO devices and accounts

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Data Portability: You may request a copy of the information you have provided to us in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your information based on our legitimate interests.
• Withdrawal of Consent: You may withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Please note that some of these rights may be limited or subject to exceptions under applicable law.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use cookies for the following purposes:

• To enable certain functions of the website
• To provide analytics and understand how you use our website
• To store your preferences
• To personalize your experience

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside of our primary operating region and choose to provide information to us, please note that we transfer the information to our servers for processing. Your submission of such information represents your agreement to that transfer.

When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to other countries, we use a variety of legal mechanisms to help ensure your data is appropriately protected.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@mineo.cloud
• By mail: MINEO Technologies, 123 Blockchain Street, Tech City, TC 12345

Last Updated: March 1, 2025