Please read these terms carefully before using our products and services
By accessing or using the MINEO website, mobile application, or purchasing and using the MINEO LivAI26 miner or any other MINEO product or service (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you should not access or use our Services.
These Terms constitute a legally binding agreement between you and MINEO Technologies ("MINEO," "we," "us," or "our"). You represent that you are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater, and are fully able and competent to enter into and comply with these Terms.
We reserve the right to modify these Terms at any time. All changes are effective immediately when posted and apply to all access to and use of the Services thereafter. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
MINEO provides cryptocurrency mining hardware, software, and related services. Our primary product, the MINEO LivAI26, is an ASIC (Application-Specific Integrated Circuit) miner designed for mining cryptocurrencies that use the SHA-256 algorithm, including Bitcoin.
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors.
All products are subject to availability, and we reserve the right to discontinue any product at any time.
When you place an order through our website, you are making an offer to purchase the products listed in your order. We reserve the right to accept or decline your offer for any reason, including but not limited to unavailability of product, errors in pricing or product information, or concerns about fraudulent activity.
Prices for our products are subject to change without notice. All prices are displayed in Euros (€) unless otherwise specified and do not include taxes, duties, or shipping costs, which will be added to your order total when applicable.
We accept various payment methods as indicated on our website, including major credit cards, cryptocurrency, and bank transfers. By submitting your payment information, you represent and warrant that you have the legal right to use the payment method you provide.
Pre-orders require a full payment at the time of ordering. The estimated shipping date provided for pre-orders is an approximation and is subject to change due to manufacturing processes, supply chain factors, and other circumstances beyond our control.
We ship worldwide to most countries. Shipping costs and estimated delivery times vary based on your location and the shipping method selected. We are not responsible for delays due to customs processing, local postal services, or other circumstances beyond our control.
Risk of loss and title for items purchased from our website pass to you upon delivery of the items to the carrier. It is your responsibility to file any claims with carriers for damaged and/or lost shipments.
The MINEO LivAI26 and other MINEO hardware products come with a limited warranty as specified in the product documentation or on our website. Generally, our hardware products are warranted to be free from defects in materials and workmanship under normal use for a period of two (2) years from the date of delivery.
The warranty does not cover damage caused by misuse, abuse, accidents, unauthorized service or modification, or normal wear and tear. Software and services provided by MINEO are provided "as is" without warranty of any kind.
To make a warranty claim, contact our customer support with proof of purchase and a description of the defect. We will either repair or replace the defective product, or provide a refund at our discretion.
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return most new, unopened items within 14 days of delivery for a full refund of the purchase price, minus shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with all original packaging and documentation. You must also provide proof of purchase.
To initiate a return, contact our customer support to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be accepted.
Refunds will be processed using the original payment method. Processing times for refunds vary depending on the payment method.
Pre-orders may be canceled for a full refund before the product has shipped. Once the product has shipped, our standard return policy applies.
Some of our Services require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your login information, including your password.
We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with these Terms or if we suspect fraudulent or inappropriate activity.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
Cryptocurrency mining is inherently subject to numerous factors beyond our control, including but not limited to cryptocurrency market volatility, changes in mining difficulty, network hashrate, electricity costs, regulatory changes, and other technical and economic factors.
Any statements regarding mining performance, potential returns, block discovery rates, or profitability are estimates only and are not guaranteed. Such estimates are based on mathematical models and assumptions that may not reflect actual results.
MINEO does not guarantee that you will make a profit from mining with our products. You acknowledge that mining cryptocurrency involves risk, and you accept full responsibility for your decision to engage in cryptocurrency mining.
The Services and their entire contents, features, and functionality (including but not limited to software, text, images, graphics, designs, and the selection and arrangement thereof) are owned by MINEO, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Our name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of MINEO or its affiliates or licensors. You may not use such marks without our prior written permission.
The LivAI algorithm and related technologies are proprietary to MINEO and protected by intellectual property laws. The purchase of a MINEO product does not transfer any intellectual property rights to you beyond a limited license to use the product for its intended purpose.
EXCEPT AS EXPRESSLY PROVIDED IN OUR LIMITED WARRANTY, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT PROVIDED THROUGH THE SERVICES OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES.
IN NO EVENT WILL MINEO, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify, and hold harmless MINEO, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.
We may terminate or suspend your access to all or part of the Services, including your account, without notice for any conduct that we, in our sole discretion, believe violates these Terms or is harmful to other users of the Services, us, or third parties, or for any other reason.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without giving effect to any principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.
Any dispute arising from or relating to these Terms or the Services shall first be resolved through good-faith negotiations between the parties. If such negotiations fail to resolve the dispute within 30 days, the dispute shall be submitted to binding arbitration in accordance with the rules of [Arbitration Authority], and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
The arbitration shall take place in [City, Country], and shall be conducted in the English language. The arbitrator shall apply the governing law specified in these Terms.
Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorized access to the Services.
ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
Questions or comments about the Services or these Terms may be directed to us at:
Last Updated: March 1, 2025